Orders & Shipping
We offer shipping by Fedex and/or United States Parcel Service (USPS) to locations within the domestic United States. If you reside outside of the US or require additional shipping options or help, please send us an email at firstname.lastname@example.org or give us a call toll-free at 1-844-985-8757.
In most cases your order will be shipped the next business day after placing your order, and if applicable, will arrive at its destination within the timeframe specified by the shipping method you selected. All customers who chose to use (and pay for) an expedited shipping should be aware that your order will generally ship the next business day after it is placed. For example, this means if you select Standard Overnight, and place your order on a Monday, your order will usually ship on Tuesday, and arrive on Wednesday (assuming that Tuesday and Wednesday are both business days). It does not mean that an order placed Monday using Standard Overnight will arrive Tuesday.
Returns & Money Back Guarantee
Adaptogen Science, LLC stands behind all of its products. If you are unhappy with the product, for any reason, we have an industry leading “Hassle-free Return Policy.”
If for any reason you are not satisfied with the product you may simply return the product for a refund according to the following terms:
1. Return any product (opened or unopened), and we’ll give you a full refund of the purchase price less s/h. To obtain this refund you must return the product within 30 days after receipt of your product.
2. Call or email our customer service at: 1-844-985-8757 or email@example.com for a RMA number and return address.
All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer’s defect, it will be replaced. In the event the customer requires an immediate replacement prior to the manufacturer’s determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer.
If the package or item(s) is received damaged, Customer shall keep the original packaging and call 1-844-985-8757 to report the issue. Once Customer Care Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.